Email Account Password Reset using cPanel
If you are unable to access your email account because you have forgotten the password, the password must be reset through your cPanel control panel. This method requires your primary cPanel login credentials.
Procedure for Password Change
- Log in to your cPanel interface.
- Locate the Mail category and click on the Email Accounts link.
- In the list of existing email accounts, locate the specific email address you need to modify. Click the Manage button or Change Password link associated with that account.
- Enter your new password in the designated New Password field. You will likely be asked to confirm it in a second field.
- Click the Change Password button to immediately update the password for the selected email account.
Troubleshooting and Advice ????
Troubleshooting: Cannot Log into cPanel
- If you have forgotten your cPanel credentials, you must contact your hosting provider directly. They are the only party who can reset or verify the master cPanel password.
- Ensure you are using the correct cPanel login URL, which often includes port numbers or specific subdomains (e.g., yourdomain.com/cpanel).
Security Advice
- Use the Password Generator tool provided by cPanel. This ensures your new password is a complex, long string of characters, making it highly secure.
- Avoid reusing passwords from other online services, especially those used for banking or social media.
- After changing the password in cPanel, be sure to update the new credentials in any mail client or mobile device where the email account is configured (e.g., Outlook, Apple Mail, Gmail app). The old password will stop working immediately.
- For maximum security, passwords should be a minimum of 12 characters and include a mix of uppercase letters, lowercase letters, numbers, and symbols.
