Setting Up a New Email Account in cPanel
This tutorial guides you through the process of creating a custom email address (e.g., info@yourdomain.com) associated with your hosting account.
Step 1: Accessing the Email Accounts Feature
- Start by logging in to your cPanel control panel.
- Locate the Mail category and click on the Email Accounts link.
Step 2: Entering Account Details
- Fill in all the required configuration fields:
- Email: Type in the desired name for the mailbox (e.g., support or sales). The domain part is usually selected from a dropdown menu.
- Password: Create and enter a strong, unique password.
- Password (again): Reconfirm the password entered above.
- Mailbox Quota: Choose the maximum storage space this email account will be allowed to use. Choosing Unlimited is possible but generally not recommended.
Step 3: Finalizing Creation
- After reviewing your settings, click the Create Account button. The new email account will be instantly available for use.
Troubleshooting and Expert Advice
If you encounter problems creating or using your new email account, consider the following points:
- Password Strength: If cPanel refuses to create the account, your password may be too weak. Use a combination of upper and lower case letters, numbers, and symbols. Never use common words or easily guessed sequences.
- Quota Limits: Setting the mailbox quota too low will cause incoming messages to bounce when the limit is reached. It is wise to set a reasonable initial limit (e.g., 500 MB or 1 GB) and monitor usage, especially for high-traffic addresses.
- Configuration Settings: Once the email is created, remember to retrieve the specific incoming (POP/IMAP) and outgoing (SMTP) server settings provided by cPanel. These details are essential if you plan to access the email using desktop clients like Outlook or Thunderbird, rather than the webmail interface.
- DNS Propagation: If the email sends but does not receive external mail, ensure that your domain's MX (Mail Exchanger) records are correctly pointing to your hosting provider. Incorrect or missing MX records are a common cause of delivery failures.
